Frequently Asked Questions
INDSO | FAQ – The Circle of Clarity
Real questions, clear answers.
From ingredients and rituals to joining the Society, here’s everything you might want to know — explained with care and clarity.
1. What is INDSO?
INDSO is skincare, rethought—not a brand, but a circle of trust. We blend ancient Indian wisdom with modern clinical science to create water-based rituals that feel like memory, not marketing. Each jar represents quiet efficacy: hydration, balance, and calm for real skin.
2. What kind of products does INDSO offer?
Only what skin actually needs. Eight gel-based formulas, each crafted with precise actives, lightweight texture, and ingredients rooted in Ayurveda and verified by modern science. No foams. No heaviness. No filler. Just hydrating clarity in every jar.
3. Are INDSO products suitable for sensitive skin?
Yes—all INDSO gels are:
- Clinically tested on Indian skin tones
- Non-comedogenic
- Free from parabens, sulfates, artificial dyes, and mineral oil
- pH-balanced and irritation-tested
Every formulation uses gentle actives and hydrating bases designed to strengthen skin's barrier.
4. What ingredients do you use?
We use clinically supported actives and Indian botanicals, including:
Actives: Niacinamide, Vitamin C, Salicylic Acid
Botanicals: Ashwagandha, Turmeric, Milk Protein, White Tea, Goji Berry, Aloe Vera
Each product page lists its full INCI and percentage levels.
→ Explore "What's Inside Our Gels" (Ingredient Glossary coming soon)
5. Can I use INDSO gels with sunscreen?
Yes—all gels layer beautifully under sunscreen.
For daytime:
INDSO Gel → Sunscreen → Makeup (optional)
For oily or acne-prone skin:
Choose Orange Vitamin C Gel or Tropical Mixed Fruit Gel under SPF.
6. What skin types are INDSO gels best for?
Each INDSO gel is dermatologically formulated for Indian skin and its diverse climates.
| Skin Type / Concern | Recommended Gels | Key Function |
|---|---|---|
| Oily / Acne-Prone | Tropical Mixed Fruit Gel | Balances oil, clears pores, refines texture |
| Dry / Dehydrated / Dull | Coffee & Cocoa Gel • Turmeric Milk Gel with Saffron & Honey | Deep hydration, nourishment, glow |
| Sensitive / Redness-Prone | Ashwagandha Hydration Gel • White Tea Gel with Goji Berry | Calms irritation, strengthens barrier |
| Urban / Combination / Pollution-Exposed | Anti-Pollution Gel Cream with Vitamin C & E + Niacinamide | Shields from PM2.5, repairs oxidative stress |
| Night Repair / Recovery | Black Lotus Night Gel | Retinol + Peptide complex for renewal |
| Brightening / Clarifying / Uneven Tone | Orange Vitamin C Gel | Vitamin C 5% + Niacinamide 4% + Salicylic 1% for clarity |
Still unsure?
DM us on Instagram @indso.in or email contact@indso.in for personalized guidance.
7. Where do you ship?
We currently ship across India. Orders are packed in eco-safe boxes and dispatched within 24–48 hours.
Estimated delivery: 3–6 working days
(UAE, Singapore, and UK shipping coming soon)
8. Can I return or exchange my order?
Yes, if the product is unopened and returned within 7 days.
Email contact@indso.in with your order number.
Due to hygiene standards, we can only accept unused jars.
9. Where can I read more about your ingredients?
Explore our growing ingredient archive:
📘 The INDSO Ingredient Guide → coming soon
🧪 Product Science Overview
🌱 Shop by Skin Concern
10. What is the INDSO Society?
The INDSO Society is our inner circle—testers, early users, and skincare thinkers. Members receive surprise drops, unreleased formulas, and invitations to digital breathing rituals.
Membership is limited. Apply through our website to join the circle.
11. How do I contact you?
For orders, partnerships, or product help:
📧 contact@indso.in
📱 DM us anytime on Instagram @indso.in
Clarity is calm. Questions are welcome.